RECEPTIONIST

Los Angeles, CA

About Sollis Health
Founded in 2016, Sollis is a healthcare services business that is revolutionizing emergency medicine and urgent care. Our 24/7 concierge medical centers can handle acute medical emergencies, advanced imaging needs and simple complaints all in a single location with no wait, so patients receive the smart, simple and stress-free care they deserve. Our Manhattan clinics are located on the Upper East Side, Tribeca, in the Hamptons during the summer. Expansion to LA is scheduled for Fall 2020.

We now serve 3,500+ members and have an extraordinarily high renewal rate, because we treat everyone like family and go the extra mile in an often inefficient industry. We are a fast-growing, VC-backed organization that is rapidly expanding across the country. We are looking for energetic and passionate self-starters who are excited about healthcare and want to raise the standards for excellent emergency and urgent care.

Your responsibilities
Sollis is expanding into the LA market and will be establishing our first medical center in Beverly Hills.

We are actively seeking an experienced Receptionist to oversee the administrative duties of our HQ and medical clinic. The Receptionist will create a wonderful first impression for members as the first person they interact with. They are responsible for managing our phone lines and moving patients through the intake and checkout process. The Receptionist must ensure that all procedures are closely followed so the medical team can concentrate on the well-being of our patients. They must interact smoothly with all patients and Sollis staff. This position will report into the Medical Director at our HQ Beverly Hills location at 153 1/2 North Hamilton Drive.

Specifically, your duties will include:

  • Answer the Sollis medical hotline. Direct patients to the correct channels for their medical care, billing questions or other needs
  • Prepare new records, files, and maintain records in SalesForce and ECW (our electronic health record)
  • Keep entire office space and suites neat and clean, oversee maintenance staff
  • Perform administrative duties as needed, especially around inputting medical information to the proper channels and tech systems
  • Distribute mail and handle routine correspondence
  • Perform back office duties pertaining to inventory and space management when needed
  • Maintain office supplies and ensure the clinic is well stocked

Skills:
To be successful in this role, candidates will demonstrate the following:

  • Exceptional organizational and interpersonal skills
  • Excellent attention to detail and a conscientious personality type
  • Excellent communication skills and the ability to work cross-functionally among departments and teams
  • Strong database and systems skills, especially with Salesforce and ECW (our electronic health record)
  • Ownership and accountability – a “buck stops here” attitude, happy to take ownership for projects and problems and make sure they are executed to the highest standards
  • Ability to think and work independently, effectively, and efficiently as if running your own business unit
  • Ambitious, strong work ethic, and open to new ideas

Experience:
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

  • Excellent administrative background, especially in managing customers on the phone
  • Previous experience in a medical office preferred.
  • Customer Services/Hospitality skills/experience.
  • Ability to efficiently execute (and often improve) established office routines and policies.
  • Are a rising star, looking for a challenging opportunity to build the operations of a growing business.

Schedule:
Full-Time or Part-Time, immediate start

  • Full-Time positions are categorized as employees working more than 35 hours per
    week for Sollis, and include:
    • Competitive Salary
    • Excellent Health, Dental and Vision Benefits
    • 401K Plan with 3% company matching
    • 3 weeks PTO + 10 public holidays

    Key Details:

    • Full-Time or Part-Time role in Los Angeles
    • Location: 153 1/2 North Hamilton Drive, Beverly Hills, CA 90211
    • Reporting to: Practice Manager
    • Desired start date: ASAP

    To apply, please send a resume and cover note to careers@sollishealth.com.