About Sollis Health
Sollis Health is a healthcare services business that was founded in 2016 and is revolutionizing emergency medicine and the healthcare delivery model. We employ a group of forward-thinking professionals and physicians that focus on creating the best medical experience possible for any issue at any time, with no unnecessary wait and a fast track to the best specialists and hospitals in the country.
Our 24/7 concierge medical centers can handle acute medical emergencies, advanced imaging needs and simple complaints all in a single location with no wait, so patients receive the smart, simple and stress-free care that they deserve. While our flagship center is on the Upper East Side, we opened an additional center in Tribeca in May 2019 and also operate in the Hamptons during the summer.
We now serve 2,000 members and have an extraordinarily high renewal rate, because we treat everyone like family and go the extra mile in an often inefficient industry. For example, the average orthopedic surgery takes 4-6 weeks from injury to recovery room. We can support a procedure in 24-48 hours and with the best surgeons available.
We are a fast-growing organization that is rapidly expanding across the city and country, having recently closed our first venture round. We are looking for energetic and passionate self-starters, who are excited about healthcare and want to raise the standards of excellence.
Full-time role (40 hours/week – Mon-Fri, 9-6pm)
Location – 226 West 79th St, NY NY 10075
Reporting to: Clinical Director
Role posted: 8/6/2019
Desired start date: ASAP
Role & Responsibilities
As Sollis Health expands, we are looking to bring on an experienced Telehealth PA or NP to build and provide telehealth medicine to our patients. Responsibilities include:
Managing all inbound telehealth needs and appropriately triaging calls that might require in-person medical visits
Spearheading our aftercare/follow-up process for all patients seen in our offices, at home, or via telemedicine
Managing any on-going clinical care events (hospital admissions and extended home care cases)
Coordinating patient’s homecare needs and communicating with HHAs, nurses and case managers
Effectively documenting follow-up notes and patient feedback
Identifying patient specialist referral requests and communicating patient preferences with Care Navigator
Performing new member clinical welcome calls to answer any initial questions that members might have about Sollis Health
Providing clinical home visits when necessary
2-10 years experience as a Physician Assistant/Nurse Practitioner with background working in family medicine, urgent care or emergency medicine
Experience treating both adult and pediatric patients
Comfortable working with an EMR (we use eClinical Works)
Comfortable working with a CRM (we use Salesforce)
Strong history of creating excellent customer experiences
Experience operating telehealth platforms a plus
To succeed in this role, the ideal candidate will possess:
Strong clinical skills as either a PA or NP
Strong process and organizational skills
Excellent attention to detail
Comfort with online systems and ways to improve them
Persistence and follow-up skills
A warm and welcoming personality
Comfort working in teams and triaging medical needs
Excellent social, interpersonal, and communication skills
Must be friendly and easy to talk to – both on the phone and in person, with patients and staff
Comp & Benefits:
Competitive salary, commensurate to experience
Full benefits package, including healthcare, dental, vision, and 401K with matching
15 days PTO + federal holidays
Dedicated, fun team
Modern, elegant and fun work environment
Free Sollis Health membership for you and your family
You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days a year. We will already have your medical history on file, and we’ll know exactly who you are when you walk in the door.
We ensure the best possible medical experience, avoiding long ER wait times without compromising on quality. Our members have access to an excellent staff and hand-picked network of the city’s best specialists, and our state-of-the-art facility is equipped with the most advanced imaging technology in the world, including MRI, CAT and X-ray scans.
Board Certified in Oncology and Internal Medicine, Dr. Kruger has been serving the needs of his patients for over thirty years from his office on the Upper East Side. As one of the pioneers of concierge medicine, Dr. Kruger is tireless in his attention to the needs of his individual patients.
Board certified in emergency medicine, Dr. Kaiden has practiced since 1995 in the best ERs in New York, including Beth Israel, Mount Sinai, St. Vincent’s & NY Presbyterian / Cornell. He has run a network of urgent care centers in the city and was Supervising Medical Physician for the US Open. Dr. Kaiden studied at Cornell and Albert Einstein, with a residency at St. Luke’s / Roosevelt.