TELEHEALTH PA/NP

New York, NY

About Sollis Health 
Sollis Health is a healthcare services business that was founded in 2016 and is revolutionizing emergency medicine and the healthcare delivery model. We employ a group of forward-thinking professionals and physicians that focus on creating the best medical experience possible for any issue at any time, with no unnecessary wait and a fast track to the best specialists and hospitals in the country.

Our 24/7 concierge medical centers can handle acute medical emergencies, advanced imaging needs and simple complaints all in a single location with no wait, so patients receive the smart, simple and stress-free care that they deserve. While our flagship center is on the Upper East Side, we opened an additional center in Tribeca in May 2019 and also operate in the Hamptons during the summer.

We now serve 2,000 members and have an extraordinarily high renewal rate, because we treat everyone like family and go the extra mile in an often inefficient industry. For example, the average orthopedic surgery takes 4-6 weeks from injury to recovery room. We can support a procedure in 24-48 hours and with the best surgeons available.

We are a fast-growing organization that is rapidly expanding across the city and country, having recently closed our first venture round. We are looking for energetic and passionate self-starters, who are excited about healthcare and want to raise the standards of excellence.

Key Details:

  • Full-time role (40 hours/week – Mon-Fri, 9-6pm)
  • Location – 226 West 79th St, NY NY 10075
  • Reporting to: Clinical Director
  • Role posted: 8/6/2019
  • Desired start date: ASAP

Role & Responsibilities
As Sollis Health expands, we are looking to bring on an experienced Telehealth PA or NP to build and provide telehealth medicine to our patients. Responsibilities include:

  • Managing all inbound telehealth needs and appropriately triaging calls that might require in-person medical visits
  • Spearheading our aftercare/follow-up process for all patients seen in our offices, at home, or via telemedicine
  • Managing any on-going clinical care events (hospital admissions and extended home care cases)
  • Coordinating patient’s homecare needs and communicating with HHAs, nurses and case managers
  • Effectively documenting follow-up notes and patient feedback
  • Identifying patient specialist referral requests and communicating patient preferences with Care Navigator
  • Performing new member clinical welcome calls to answer any initial questions that members might have about Sollis Health
  • Providing clinical home visits when necessary

Experience

  • 2-10 years experience as a Physician Assistant/Nurse Practitioner with background working in family medicine, urgent care or emergency medicine
  • Experience treating both adult and pediatric patients
  • Comfortable working with an EMR (we use eClinical Works)
  • Comfortable working with a CRM (we use Salesforce)
  • Strong history of creating excellent customer experiences
  • Experience operating telehealth platforms a plus

Skills
To succeed in this role, the ideal candidate will possess:

  • Strong clinical skills as either a PA or NP
  • Strong process and organizational skills
  • Excellent attention to detail
  • Comfort with online systems and ways to improve them
  • Persistence and follow-up skills
  • A warm and welcoming personality
  • Comfort working in teams and triaging medical needs
  • Excellent social, interpersonal, and communication skills
  • Must be friendly and easy to talk to – both on the phone and in person, with patients and staff

Comp & Benefits:

  1. Competitive salary, commensurate to experience
  2. Full benefits package, including healthcare, dental, vision, and 401K with matching
  3. 15 days PTO + federal holidays
  4. Education credit
  5. Dedicated, fun team
  6. Modern, elegant and fun work environment
  7. Flexible schedule
  8. Free Sollis Health membership for you and your family

To apply, please send a resume and cover note to careers@sollishealth.com.