VP, CLINICAL OPERATIONS

New York, NY

About Sollis Health
Founded in 2016, Sollis is a healthcare services business that is revolutionizing emergency medicine and urgent care. Our 24/7 concierge medical centers can handle acute medical emergencies, advanced imaging needs and simple complaints all in a single location with no wait, so patients receive the smart, simple and stress-free care they deserve. Our flagship center is on the Upper East Side of Manhattan, with a second center in Tribeca and a Hamptons service that runs during the summer.

We now serve over 3,500+ members and have an extraordinarily high renewal rate, because we treat everyone like family and go the extra mile in an often inefficient industry. We are a fast-growing, VC-backed organization that is rapidly expanding across the country. We are looking for energetic and passionate self-starters who are excited about healthcare and want to raise the standards for excellent emergency and urgent care.

Your responsibilities
Given the current coronavirus crisis, Sollis is looking for a seasoned leader to manage all aspects of our clinical operations, with a strong emphasis on infection control, inventory management and medical staff compliance. Strong project management and exceptional organizational skills are critical, along with experience running medical clinics, physician practices, or hospital divisions.

NOTE: This position resides across multiple locations, including predominantly our Upper East Side medical clinic, which is cleaned daily and does not admit patients with COVID-19 symptoms. Candidates must feel comfortable working in the clinic daily to fulfill their job duties, as most are onsite.

Specifically, your duties will include:

  • Protocol Design and Implementation Across Clinical Products – Develop and enhance existing processes to enable systematic high-quality medical care and customer service through the Sollis medical experience (including in-clinic visits, house calls, telemedicine, aftercare, inventory management, infection control, facility management, compliance, radiology protocols, lab protocols and every clinical aspect of our practice).
  • Implement Training and Standardization Across Clinical Organization – Create training materials and programs, in order to educate management and staff on how to follow these clinical processes to drive excellent patient service.
  • Design Optimal Staffing Strategy – Identify optimal staffing for a given clinical site, with execution of team adjustments, in order to have the right current personnel at Sollis.
  • Manage Teams Across Multiple Sollis Outposts – Identify key clinical personnel and manage them across multiple facilities to optimize the patient experience, in order to ensure we are delivering on our brand promise of extraordinarily medical quality and customer service.
  • Support Efforts for Systems and Communications Enhancement – Assess current systems and communications methodologies, in order to streamline internal communication for greater efficiency. This will be done in support of our soon-to-be-hired VP Product.
  • Design Strategy to Replicate Sollis Services in New Location – Make a playbook for what the right systems, staffing and service requirements are, in order to enable rapid rollouts of multiple centers.
  • Lead Efforts to Scale Clinical Practices into Multiple Locations – Lead efforts and hire teams to execute the rollout of our product in multiple markets and locations per year over the next 3 years.

Skills
To be successful in this role, candidates will demonstrate the following:

  • Exceptional organizational and project management skills
  • Strong preference to candidates with infectious disease experience
  • Excellent attention to detail and a conscientious personality type
  • Excellent communication skills and the ability to work cross-functionally among departments and teams
  • Strong technical and systems skills
  • Ownership and accountability – a “buck stops here” attitude, happy to take ownership for projects and problems and make sure they are executed to the highest standards
  • Strong interpersonal skills and high emotional EQ – ability to listen to staff and act as their advocate when needed
  • Career-oriented individual, searching for unlimited opportunities
  • Ability to think and work independently, effectively, and efficiently as if running your own business
  • Ambitious, strong work ethic, and open to new ideas

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you:

  • Are a rising star, looking for a challenging opportunity to build the operations of a growing business.
  • Previously operated as a leader running an urgent care practice, concierge physician office, medical dept or hospital division
  • Have experience managing day-to-day operations and establishing protocols related to infection control
  • Understand the concierge medical space preferred

Comp & Benefits:

  1. Competitive salary, commensurate with experience
  2. Company stock options
  3. Excellent benefits, including healthcare, dental, vision, 401K with matching & more
  4. 15 days PTO + federal holidays
  5. Dedicated, motivated team and chance to be part of an ambitious medical startup
  6. Modern, elegant and high-end work environment
  7. Flexible schedule
  8. Free Sollis membership for you and your family

Key Details
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you:

  • Full-time role in NYC
  • Location: 170 East 77th St, NY NY 10075
  • Reporting to: CEO
  • Desired start date: ASAP

To apply, please send a resume and cover note to careers@sollishealth.com.