Guides

Why choose concierge medicine

The pandemic has proven it: the American healthcare system is broken. The system is rife with outdated misunderstandings and gross negligence. What’s more, there’s very little transparency when it comes to medical services at American hospitals. Patients are terrified about the bills that may come after any doctor or emergency room visit as there can so many surprise fees and hidden charges. 

Concierge medicine brings a human touch to medicine. It brings the focus back to the patient and his or her journey to recovery. Here are several reasons why concierge medicine could be right for you:

The doctor waits for you

The average wait time at a hospital ER is five hours. At concierge practices, patients typically don’t wait at all. Not even five minutes. At a concierge center like Sollis Health, there are no wait times. Each patient is seen immediately upon arrival and in a private suite. No appointment necessary. 

Wherever, whenever

You never know when you’ll need a doctor. That’s why concierge centers are available 24 hours a day, seven days a week. If you wake up feeling unwell, immediate telesupport is just a call away. If you need a prescription refill before you go on a trip, a concierge doctor can arrange it immediately. Should you experience an emergency while traveling, a concierge practice can help find you the closest and best care anywhere in the world.

Personalization

Concierge practices consciously limit their membership capacity, enabling them to establish closer doctor-patient bonds. This provides each patient with exceptional personalized service, beginning with longer visits that allow for a close study of past and current medical issues. 

Cost Transparency

Unlike at hospitals, where you typically have no clarity on what you will be billed for until long after you’ve left, concierge practices typically offer unlimited visits to medical centers for an annual fee.  Any services not included in the annual fee are then outlined in a services menu. This transparency allows patients to plan for their treatments in advance with peace of mind and no surprises. 

There’s never been a bigger moment for concierge medicine than right now, and it’s a trend that is here to stay. Americans are moving away from the traditional healthcare system, seeking out a private, more personalised and patient-centric approach. And when it comes to care, the heart of the experience is truly post-tech — doctors you can depend on, available at any time. Not even a self-driving Tesla can do that.

If you are looking for a medical concierge center, consider Sollis Health. 

Sollis Health is a members-only 24/7 concierge medical service with facilities in New York and Los Angeles and outposts in the Hamptons and Miami. Sollis is staffed with expert ER physicians and equipped with advanced diagnostic imaging capabilities such as MRI, CT, Ultrasound, X-ray, as well as comprehensive on-site labs. Sollis offers house-call services in New York City and the Tri-State area, the Hamptons, Los Angeles and Miami in addition to global telemedicine, care-navigation, specialist access, and patient advocacy. 

Whether an emergency, a simple concern, or anything in between, you can have the peace of mind that Sollis is there for you, day or night—in a serene and private setting, with no appointment and no wait. 

Time

You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days a year. We will already have your medical history on file, and we’ll know exactly who you are when you walk in the door.

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Quality of Care

We ensure the best possible medical experience, avoiding long ER wait times without compromising on quality. Our members have access to an excellent staff and hand-picked network of the city’s best specialists, and our state-of-the-art facility is equipped with the most advanced imaging technology in the world, including MRI, CAT and X-ray scans.

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Continuity

We will work closely with your existing physician to understand your health needs from the moment you sign up, and your doctor will be informed and involved when urgent situations arise.

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Privacy

Membership is limited and by referral only to ensure that every patient gets the quality of care they deserve in a quiet, comfortable environment.

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Dr. Bernard Kruger, MD - Founder

Board Certified in Oncology and Internal Medicine, Dr. Kruger has been serving the needs of his patients for over thirty years from his office on the Upper East Side. As one of the pioneers of concierge medicine, Dr. Kruger is tireless in his attention to the needs of his individual patients.

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Dr. Douglas Kaiden, MD - Medical Director

Board certified in emergency medicine, Dr. Kaiden has practiced since 1995 in the best ERs in New York, including Beth Israel, Mount Sinai, St. Vincent’s & NY Presbyterian / Cornell.  He has run a network of urgent care centers in the city and was Supervising Medical Physician for the US Open.  Dr. Kaiden studied at Cornell and Albert Einstein, with a residency at St. Luke’s / Roosevelt.

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What We Treat: Above the Shoulders

• Allergies
• Dental pain, infection or injury
• Ear infections
• Epistaxis (nosebleeds)
• Eye infections and eye injuries
• Foreign bodies
• Headaches and migraines
• Neck pain
• Mild concussions or sports related injuries • Mononucleosis (mono)
• Rashes
• Sinus infections
• Sore throat
• Tooth pain

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What We Treat: In the Belly

• Abdominal pain
• Acid reflux
• Bladder infection • Constipation
• Diarrhea
• Food poisoning
• Heartburn
• Kidney stones
• Stomach flu
• Vomiting

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What We Treat: In the Chest Area

• Asthma
• Bronchitis
• Chest injuries • Colds
• COPD
• Pneumonia

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What We Treat: The Body in General

• Bites and stings
• Broken bones
• Burns
• Cuts, scrapes and bruises
• Dehydration
• Flu
• Female complaints
• Hemorrhoids,
• Muscle tears, aches or cramps
• Rashes and skin allergies
• Sexual concerns
• Skin infections (MRSA)
• Skin punctures or laceration
• Sprains, strains and dislocations
• Sunburn
• Urinary issues

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