Sollis physicians can expertly care for about 95% of cases typically seen in an emergency room. The difference? You're seen almost immediately by an empathetic clinical team with the time and resources to provide truly personalized care.

Less than 1% of Sollis patients require transfer to a hospital or ER, compared with 7–10% at most urgent care centers. However, there are certain situations where a traditional ER is still necessary:

Major trauma (such as high-impact motor vehicle accidents)
Acute heart attacks and strokes requiring immediate specialized care
Life-threatening bleeding requiring rapid blood transfusion

If you're unsure whether to come to Sollis or go to the ER, you can always call us and immediately speak with a provider who can guide you.

Please note: EMS teams are licensed to transport patients only to hospital ERs, so if you call 911, they will take you directly to the ER.

When hospitalization or surgery is required, we coordinate the next step of care. Whenever possible, we work to directly admit you to a hospital bed, bypassing the ER entirely. If an ER visit is required, Sollis prepares the way by:

Communicating with the ER team
Coordinating with specialists
Sending your evaluation and test results ahead of time to ensure a seamless transition

The Sollis Difference: A Case Example (Abdominal Pain)

Traditional ER: Your combined wait in triage, waiting rooms, and diagnostic work-ups could be up to eight hours
Sollis Member: You're immediately placed in a private room where an experienced clinical team begins your evaluation, provides symptom relief, and completes your diagnostic work-up—including labs and CT imaging—all typically in just over one hour

If a surgical condition is diagnosed, we connect you with a leading surgeon at the hospital of your choice and coordinate either direct admission or an expedited ER transfer, with the surgeon already engaged and your results shared in advance.

Feature	Typical ER Experience	Sollis Member Experience
Initial Wait	Hours in triage and a crowded waiting room.	Immediate placement in a private room.
Diagnostics	Diagnostic work-up can take several hours.	Evaluation, relief, and imaging (CT/Labs) in just over one hour.
Specialist Access	On-call surgeon may not evaluate you until the next day.	Leading surgeon engaged immediately with diagnostic results shared in advance.

Frequently Asked Questions

Frequently Asked Questions

How Sollis Works

How does Sollis work?

What is concierge immediate care?

What's included in my membership?

Are Sollis centers open 24/7?

What blood work is included in my membership?

Will I see the same doctor every time?

Do you administer vaccines?

Do you offer IV services?

Does Sollis replace the emergency room?

Insurance

Are specialist visits included in my membership fee?

Will you handle my insurance submissions?

Can I use my FSA/HSA for Sollis?

Membership

If I have a family member visiting, can they use Sollis?

Can I add a family member mid-year?

Can I pay my membership fee monthly?

Do you offer seasonal memberships?

Can I upgrade my Signature membership to the Platinum membership?

What are the differences between the Signature and Platinum memberships?

Why does Sollis have an age-based pricing model?

Pediatrics

What is Sollis Pediatrics/Sollis Family+?

Do you treat newborns?

Can you do my child’s annual physical and administer vaccines?

Primary Care

Does Sollis offer primary care?

Your baseline health assessment sounds similar to a physical. How is it different?

Do you offer women’s health services such as Pap smears, mammograms, and prenatal care?

Can I get my annual physical through Sollis?

Does Sollis help manage chronic conditions?

Specialists

Does Sollis have specialists on site?

If I’m pregnant, what care does Sollis offer?

House Calls

Can you guarantee same-day house calls? How quickly can I get one?

For house calls, is it an MD that comes to my home?

Travel

Can Sollis prescribe medications across state lines?

Can I access Sollis if I’m traveling domestically or internationally?

Locations

Does every Sollis location have imaging?

Do you have plans to expand to other cities?

Still have questions?