How to Choose a Concierge Health Practice

Not all concierge medical practices are created equal. Here are a few things you should think about when you’re deciding which concierge medical partner best suits your care needs.


You never know when you’ll need a doctor. That’s why you should choose a concierge practice that is available 24 hours a day, seven days a week with limited to zero wait-times. According to a recent survey of physicians, Americans wait an average of 24 days to see a new doctor. And once they get there, would-be patients can expect to experience extended periods just waiting to be seen. This frustration is further exacerbated in traditional ERs where wait-times last an average of 5 hours!


Check to see if your concierge practice offers telehealth, and what their hours of availability are. When you wake up feeling unwell, can you connect with a physician  immediately? If you need a prescription before you travel, is there a doctor who can arrange it ASAP? And if you were to experience an emergency while traveling, ask to see if the practice can help find you the closest and best care.


Does your concierge practice have a center near you? If so, ask the provider what diagnostic equipment is offered on-site. For example, inquire if they offer advanced imaging like X-Ray, MRI and CT-scans and if there is a full laboratory for blood work on premises.

House Calls

As we’ve all seen this year, sometimes you can’t leave home—or you just don’t want to. Always ask if the concierge medical partner offers at-home care. This is oftentimes available at an extra-fee, so be sure to inquire about additional costs ahead of time.

Care Coordination

For those times when you have no choice but to visit a specialist or a hospital, it is invaluable to have an expert guide you. Concierge practices sometimes offer patient advocates who can guide patients through the healthcare system. They arrange insurance paperwork ahead of time. They locate and schedule appointments with specialists in days instead of weeks, and then can manage communication between a patient’s primary-care doctor and specialists. They can sometimes even secure availability and VIP services at hospitals.


For an annual fee, concierge practices typically offer unlimited visits to their centers for medical evaluations. This transparency allows patients to plan for their treatments in advance with peace of mind and no surprises.These offerings contrast to hospitals, where you typically have no clarity on what you will be billed for until long after you’ve left. Ensure that your concierge practice offers fixed pricing and complete transparency when it comes to billing, so there are no surprising additional fees!

If you are looking for a concierge clinic, consider Sollis Health.

Sollis Health is a members-only 24/7 medical concierge service with facilities in New York and Los Angeles (and outposts in the Hamptons and Miami). Sollis is staffed with expert ER physicians and equipped with advanced diagnostic imaging capabilities such as MRI, CT, Ultrasound, X-ray, as well as comprehensive on-site labs. Sollis offers house-call services in the New York City and the Tri-State area, the Hamptons, and Los Angeles and Miami in addition to global telemedicine, care-navigation, specialist access, and patient advocacy.

Whether an emergency, a simple concern, or anything in between, you can have the peace of mind that Sollis is there for you, day or night—in a serene and private setting, with no appointment and no wait.


You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days a year. We will already have your medical history on file, and we’ll know exactly who you are when you walk in the door.

Quality of Care

We ensure the best possible medical experience, avoiding long ER wait times without compromising on quality. Our members have access to an excellent staff and hand-picked network of the city’s best specialists, and our state-of-the-art facility is equipped with the most advanced imaging technology in the world, including MRI, CAT and X-ray scans.


We will work closely with your existing physician to understand your health needs from the moment you sign up, and your doctor will be informed and involved when urgent situations arise.


Membership is limited and by referral only to ensure that every patient gets the quality of care they deserve in a quiet, comfortable environment.

Dr. Bernard Kruger, MD - Founder

Board Certified in Oncology and Internal Medicine, Dr. Kruger has been serving the needs of his patients for over thirty years from his office on the Upper East Side. As one of the pioneers of concierge medicine, Dr. Kruger is tireless in his attention to the needs of his individual patients.

Dr. Douglas Kaiden, MD - Medical Director

Board certified in emergency medicine, Dr. Kaiden has practiced since 1995 in the best ERs in New York, including Beth Israel, Mount Sinai, St. Vincent’s & NY Presbyterian / Cornell.  He has run a network of urgent care centers in the city and was Supervising Medical Physician for the US Open.  Dr. Kaiden studied at Cornell and Albert Einstein, with a residency at St. Luke’s / Roosevelt.

What We Treat: Above the Shoulders

• Allergies
• Dental pain, infection or injury
• Ear infections
• Epistaxis (nosebleeds)
• Eye infections and eye injuries
• Foreign bodies
• Headaches and migraines
• Neck pain
• Mild concussions or sports related injuries • Mononucleosis (mono)
• Rashes
• Sinus infections
• Sore throat
• Tooth pain

What We Treat: In the Belly

• Abdominal pain
• Acid reflux
• Bladder infection • Constipation
• Diarrhea
• Food poisoning
• Heartburn
• Kidney stones
• Stomach flu
• Vomiting

What We Treat: In the Chest Area

• Asthma
• Bronchitis
• Chest injuries • Colds
• Pneumonia

What We Treat: The Body in General

• Bites and stings
• Broken bones
• Burns
• Cuts, scrapes and bruises
• Dehydration
• Flu
• Female complaints
• Hemorrhoids,
• Muscle tears, aches or cramps
• Rashes and skin allergies
• Sexual concerns
• Skin infections (MRSA)
• Skin punctures or laceration
• Sprains, strains and dislocations
• Sunburn
• Urinary issues