Frequently Asked Questions
Membership & Costs
If all members are under 45, rates are $3,500 for the first adult and $2,500 for each additional adult. If an adult is 45 or older, rates are $6,000 for the first adult, $3,500 for the second adult and $2,500 for each additional adult. Memberships for children and teens under 18 are always $1,500 each.
Membership includes access to all medical centers in New York, Los Angeles, and Palm Beach, as well as our clinics in the Hamptons and Miami, unlimited in-clinic or virtual visits with expert ER providers available 24/7, routine blood work, strep and flu tests, flu & Covid-19 shots, patient advocacy, care navigation, travel medicine, unlimited PCR, rapid, and antibody Covid-19 testing and access to our Covid-19 at home management system, expedited access to specialists, and VIP services at leading hospitals.
Examples of medical interventions include: X-ray, MRI, CT Scan, Ultrasound, EKG, cardiac panel, stitches, IV hydration, vitamin infusions, medications and vaccinations as well as procedures that require a physician, such as sutures, splinting, incisions, drainage for infections and foreign body removal. House-calls are billed separately as are medical interventions. House calls are an additional fee.
House calls run typically between $500 and $1,500 in New York, Connecticut, New Jersey, Los Angeles, the Hamptons, and South Florida (Miami/Palm Beach/Broward). However, the cost may increase depending on your location. Medical services done during a house call are not included in the fee.
We are an out-of-network provider. We can coordinate reimbursement for out-of-pocket services if you have out-of-network benefits as part of your plan. Sollis does not accept Medicare or Medicaid.
We don’t replace your existing Primary Care Physician or Concierge GP. We work closely with them and keep them in the loop the entire time, ensuring that your care is comprehensive and coordinated.
We can arrange expedited appointments through our robust network of specialists, from cardiology to dermatology to psychiatry. Instead of waiting weeks, we’ll get you in within a matter of days. If you do need to be hospitalized, we can help with private transport, direct admission, VIP services and exclusive amenities.
Routine blood work is included in your membership plan. This includes venipuncture, CBC, PT/INR, CMP, BMP + (BMP, LDH, Mag), Lipid Panel, Lipid Panel (+ Amylase), UA, Microalbumin (UA), Creatinine (UA), and Urine Hcg. If advanced labs are required, we can assist with the blood draw and send your insurance information along, and our lab partner will directly bill your insurance company. For any outstanding charges, our lab partners may bill you directly.
Our flagship centers in New York, Los Angeles and soon to be Palm Beach are open 24/7 and equipped with advanced imaging on-site. Our clinics, such as our Hamptons and Miami locations, are open 12 hours and have limited lab and imaging capabilities. Our testing center in Midtown Manhattan can handle basic phlebotomy, flu & strep tests, and Covid-19 testing and vaccines.
Our center-level care comes directly to you with our House Calls service — we can perform everything from urgent to emergency care in the comfort of your home. Our at-home services include blood work, IV infusions, stitches, Covid-19 testing & care as well as in-home imaging including X-rays and ultrasounds.
Our comprehensive house call service is available in New York, Connecticut, New Jersey, Los Angeles County, the Hamptons, and South Florida extending from Miami-Dade to Palm Beach.
We guarantee house calls up to 100 miles from our medical centers, however, if you are outside of New York City or the Hamptons a distance premium fee will apply. If you are further than 100 miles away, we can most likely accommodate for an additional fee.
Sollis is staffed with some of the best emergency medicine physicians in New York, Los Angeles, Miami, and soon Palm Beach. They are board-certified experts with decades of experience at renowned hospitals like Mount Sinai and Cedars Sinai. Meet a few of our team members here.
Generally, as per the national average, it can take 25 days to see a specialist. Sollis can get you in between 0-5 days, depending on the urgency.
5 hours. At one of our centers, there’s never a wait. Even at 10:00pm on Christmas Eve.
We don’t replace your existing Primary Care Physician or Concierge GP. We work closely with them and keep them in the loop the entire time, ensuring that your care is comprehensive and coordinated. Every time you come into Sollis, we follow up with your PCP to provide an entire overview of your visit with our recommended next steps.
No, if you do not have a Primary Care Physician you regularly see, Sollis can refer one to you within your preferred qualifications, location, and insurance provider.
With the only private 24/7 medical centers in New York and Los Angeles, we add another layer of protection in the event of an emergency, not to mention a network of 500+ specialists for everything you might need afterwards, too. In case of hospitalization, Sollis can advocate on your behalf and serve as the liaison between the hospital, doctors and your family to communicate your needs at every step of the care journey.
We’re still there for you! We provide 24/7 telemedicine to our members via phone, text and video chat—no matter where you are. We can also help you find the best doctors, hospitals and specialists near your location.
Yes. (Except for narcotics). As a courtesy, we can offer a one-time prescription fulfillment service to you per medication. For recurring refills, your Primary Care Physician or Specialist will need to fill these prescriptions. Our medical team will reach out on your behalf to obtain the prescription and send it to the pharmacy to be filled.
This depends on the medication and laws of the state you’re traveling to. You can get a prescription filled in a state different to the one in which it was originally written. However, controlled substance prescriptions have more stringent laws in certain states. Ideally, check this before you travel.
One Medical offers primary care. Sollis offers urgent and emergency care, including private on-site diagnostic imaging, house calls, access to the country’s top specialists, Covid-19 care, patient advocacy, care navigation, travel medicine concierge and access 24/7.
Unlike urgent care clinics, Sollis’ facilities feature 24/7 on-site advanced diagnostic imaging as well as concierge services including care navigation and patient advocacy. In addition, care doesn’t just stop after a visit to one of our centers. We remain available to you via around-the-clock telemedicine and offer house calls when you are unable to leave your home.
Yes. We have a clinic located in Water Mill staffed with Emergency Medicine providers to complement our 24/7 house calls service, including a private ambulance, portable X-ray machines and point-of-care labs. We also have specialists who can assist on Long Island, as well as helicopter and ambulance partners to get you back to the city in the event of an emergency.
Here is the full list of what we treat.
No. Call 911. Sollis can handle 90% of what usually gets handled at a typical ER, but we can’t do things like blood transfusions, nor do we have a cath lab. In the event you need to go to the ER, we will advocate on your behalf and help you navigate it.
Insurance
If you have out-of-network benefits, Sollis can submit your Billing Summary on your behalf and, depending on your health plan, you will be reimbursed directly by your insurance company. Payment from the health insurance company is not guaranteed for their out-of-pocket expenses. We will not submit to your in-network insurance provider.
It depends on your insurance eligibility and your out-of-network insurance plan. We will not submit any medical procedures at Sollis to your in-network insurance provider.
Sollis will submit a claim on your behalf, but all reimbursements will be paid directly to you by your insurance company.
We have opted out of Medicare and Sollis cannot submit claims to Medicare. However, if you need advanced imaging (MRI, CT, Ultrasound), we do work with a radiology partner that accepts Medicare during their normal business hours (Monday through Friday, 8:00 am – 4:00 pm). In those cases. For routine studies, we need a minimum of one week notice to schedule your appointment, prior authorization is not needed in an emergency situation. For possible reimbursement, our Billing Department can provide you with a Billing Summary of your visit required by Medicare to submit on your own behalf.
Sollis is an out-of-network provider. However, if you need advanced imaging (MRI, CT, Ultrasound), we do work with a radiology partner that accepts Medicaid during their normal business hours (Monday through Friday, 8:00 am – 4:00 pm). In those cases, for routine studies, we need a minimum of one week notice to schedule your appointment, prior authorization is needed for all advanced imaging studies.
We can provide them with the billing summary to submit on their own behalf. We cannot guarantee patients will receive any reimbursement.
Yes, but they will need to provide an alternative credit card because FSA and HSA cards do not always guarantee payment.
In many instances, advanced imaging (MRI, CT Scan, Ultrasound) performed during the normal work week (Monday thru Friday, 8AM to 4PM) with notice can be performed in-network with your insurance provider. If you need advanced imaging, after normal business hours and on weekends, the patient is responsible for paying the out-of-pocket fee. Typical imaging fees range from $280 to $4,500. If you have out-of-network benefits, Sollis can submit your Billing Summary for possible reimbursement.
No. You will be responsible for the out-of-pocket cost for your X-Ray. X-Rays can range from $75 to $280. Sollis cannot submit X-Ray claims to your out-of-network insurance provider.
Although a seasonal influenza and Covid-19 vaccine are included in your membership plan, any additional vaccinations require an additional fee. Depending on the insurance plan, we can submit any claim(s) to your out-of-network provider.
Routine blood work is included in your membership plan. This includes venipuncture, CBC, PT/INR, CMP, BMP + (BMP, LDH, Mag), Lipid Panel, Lipid Panel (+ Amylase), UA, Microalbumin (UA), Creatinine (UA), and Urine Hcg. If advanced lab work is required, our team will send your insurance information along, and our lab partner will directly bill your insurance company. For any outstanding charges, our lab partners may bill you directly.
Covid-19 PCR Testing
We currently offer Nasopharyngeal (NP) and Oropharyngeal (OP) nucleic acid amplification tests, which include RT-PCRs. NP swabs are your standard nasal swab. OP swabs are similar to strep tests where a swab is taken from the back of the mouth and throat. Rapid (non-PCR) nucleic acid amplification tests are available. Unlimited PCR and rapid tests are accessible to all members.
A sample of bodily fluids is mixed with reagents (chemicals) that break down any potential virus that may be in the sample.The RNA (genetic material) inside the virus is replicated repeatedly within the sample by these chemicals.The sample is then placed into a machine that detects the presence or lack thereof of any viral RNA. This is the gold standard test for determining a positive or negative Covid-19 result.
Members can be tested in one of our centers, clinics, or in the comfort of your home. If you are in New York, you can visit one of our centers on the Upper East Side or in Tribeca, as well as our pop-up testing clinic in Midtown. If you are in Los Angeles, you can visit our center in Beverly Hills. If you have current symptoms, you will not be permitted into our centers and we would ask that you schedule an appointment at our Midtown Testing Clinic, Hamptons Clinic or via house call visit.
Yes, our tests can detect which variant (Delta, Lamba, etc) you have been exposed to. These results are returned to you within 7 days.
Results are presently available within 24 – 48 hours.
Yes. Currently, we offer the Abbott ID PCR test with results in ~15 minutes.
Yes, if you would like to have your guests tested before your event, we can send a provider to your home or venue to test all people attending. The at-home testing option is done by Lucria with results in ~30 minutes. If you’re interested in scheduling, we ask that you provide us 72 hours notice.
All members of Sollis are eligible for Covid-19 testing. This includes PCR swab tests and antibody tests. Additional fees may apply for any family members who do not have a Sollis membership.
Due to high volume during the pandemic, the wait time is 24 to 48 hours. But if you’re high-risk, we will prioritize you. If your life is in danger, we’ll advise you not to wait for a Covid test and then advocate on your behalf at local hospitals. No matter what, you’ll be able to speak with our ER physicians at any time throughout the process.
Covid-19 Vaccines
Pfizer, Moderna, Johnon & Johnson, Pfizer Peds
If you want a single Covid-19 vaccine, we cannot administer it during a house call. If you have a specific amount of individuals at the home that need to be vaccinated, we can most likely accommodate. This is so we do not waste doses.
Covid-19 Care
You should stay isolated at home away from other household members for 10 days from the day you got swabbed. If you wish to be tested to leave isolation sooner, we recommend no sooner than 7 days from your swab date. If you have a cough, shortness of breath or have an oxygen reading under 95, call Sollis to speak with a provider.
For the 2 or 3% of patients who progress to ARDS (Acute Respiratory Disease Syndrome) and need ICU-level care, we will advocate for them by leveraging our relationships with local hospitals and Emergency Departments to try and get them priority access. We will also help with transport via our private ambulance partners.
Sollis can now offer Monoclonal Antibody Therapy for Covid-19 positive patients that meet specific medical criteria as defined in the FDA EUA for the medication. The medical criteria includes mild to moderate COVID symptoms within the first 5 days of symptoms + age over 55 with specific medical problems or age over 65. The Monoclonal Antibody Therapy is only available to patients in a house call setting in the State of New York and California. For patients that we cannot accommodate in NY, we can always refer 7 days a week to the Mount Sinai Antibody Therapy Program as we do currently for all NY antibody referrals.
Yes, we have compiled a small group of top Covid-19 specialists from our network to create our Covid Recovery Team. This team is available to patients who are suffering long term effects after a Covid-19 diagnosis.
Yes. We have partnered with home-imaging companies who will come to your house and provide chest X-rays to help differentiate between pneumonia (which responds well to antibiotics) and Covid-19.
We have relationships with the pulmonology departments of hospitals to try and get our members access to ventilators as soon as possible, but we cannot guarantee it. We do have at-home oxygen and concentrators to support pulmonary function in the event of a shortage of hospital beds.
Most of the time, no. House calls are out of network. However, some insurance policies may accept them. House calls for Covid-19 testing only are $500 in New York City and the Hamptons. If a medical evaluation is needed, house calls are $1,000 in New York City and the Hamptons.
Covid-19 Pricing
Yes, you have access to unlimited PCR, rapid, and antibody testing. If you do not have insurance, you will be responsible for a $105 lab fee. Covid-19 rapid testing options will be an additional fee.
The test is covered by most insurance plans. If the test is not covered by your insurance, it is a $105 lab fee.
The test is covered by most insurance plans. If it’s not covered, it’s $50.
Yes. If you are a non-member you may come to our Covid-19 pop-up facility in Midtown or the Hamptons for a PCR test, you will be charged $250 access fee + $250 per PCR test + $200 per Rapid test plus an additional $100 for antibody testing.
To minimize risk to our members and staff—and maintain our ability to address traditional medical needs—we are not seeing patients with direct Covid-19 exposure or symptoms in our centers. If you have any other non-Covid issue, we’re here 24/7.
Covid-19 Antibody Testing
Our antibody test, developed by Beckman Coulter is FDA-authorized, with published accuracy of 99.8% specificity and 100% sensitivity. This test targets antibodies reactive to both the nucleocapsid (N) and spike (S) Covid-19 proteins.
In order to perform an antibody test, you can visit one of our centers (pending a screening call with a doctor) or via house call. Results should be available within 24-48 hours.
These antibodies take time to develop, so any antibody testing should not take place immediately after infection. The optimal time to perform the test is at least 17-21 days after the start of your initial symptoms or the date you believe you were infected if you are asymptomatic. The longer you wait, the more likely you are to show antibodies if indeed you were infected by Covid-19. Depending on when someone was infected and the timing of the test, the antibody test may yield a false negative and not find antibodies in someone with a current Covid-19 infection.
No, for sick patients, we recommend a PCR swab test in order to drive treatment decisions.
The antibody test can identify the build-up of long-term antibodies (IgG) that may indicate you have had Covid-19. It is still not known if you can contract the disease again, although we believe it may suggest some immunity. However, there is the potential of a false positive, where the antibodies identified are in fact caused by an alternative coronavirus or disease. For this reason, we do not change our social distancing recommendation based on this test.
Corporate Services
Yes! Our goal is the same as yours: keep your team healthy, safe, happy and more productive. We can tailor programs to the specific needs of your business, from the C-suite executives to the entire company. We humanize medicine by advocating for our members during difficult medical events and everything that follows, whether it’s connecting them with leading specialists and hospitals or helping them navigate a complex process. When urgent situations arise, the first call can come to our team, so you and your employees don’t have to worry.
Yes! We can work with you to provide a bespoke program so your organization and employees can safely return to work. Our team has worked closely with leaders in Pulmonology to develop best practices for care to drive superior outcomes. We have identified best-in-class testing for Covid-19 and its antibodies, with the ability to deliver rapid turnaround times. We offer a combination of highly-accurate PCR testing (with results in 24-48 hours), medical care and tracking tools to support your staff.