Frequently Asked Questions

Membership & Costs

Members use Sollis for urgent, emergent, and everyday medical needs.  
  • Same day appointments   
  • 24/7 access to on-demand medical care via state-of-the-art medical centers or phone 
  • Everyday medical concerns (sore throat, stomach ache, cough, cold, UTI, rash, backache, infusions, medication administration and more.)   
  • Urgent medical concerns (broken bones, stitches, kidney stones, cardiac 
  • In-house lab work (blood, urine, cultures) and testing to streamline treatment  
  • Securing expedited specialist appointments with top doctors   
  • Baseline health assessments   
  • Travel medicine   
Sollis can handle about 90% of what an ER treats allowing our members to skip the ER or stop by for a basic medical need, saving them time, money and offering peace of mind. Here is the full list of what we treat. 

If all members are under 45, rates are $3,500 for the first adult and $2,500 for each additional adult. If an adult is 45 or older, rates are $6,000 for the first adult, $3,500 for the second adult and $2,500 for each additional adult. Memberships for children and teens under 18 are always $1,500 each when added to a parent account, and $3,500 for an individual child membership.

Membership includes access to all medical centers in New York, The Hamptons, Los Angeles, San Francisco, and Palm Beach. We offer unlimited in-clinic and virtual visits with best-in-class ER-trained providers available 24/7, routine blood work, strep and flu tests, flu & Covid-19 vaccines, patient advocacy, care navigation, travel medicine, VIP services at leading hospitals, and accelerated access to specialists.

House Calls.   Our center-level care comes directly to you with our House Calls service — we can perform everything from urgent to emergency care in the comfort of your home.  Our at-home services include blood work, IV infusions, stitches, Covid-19 testing & care as well as in-home imaging including X-rays and ultrasounds.   Advanced Diagnostic Testing.   Due to our comprehensive in-house lab, we have more advanced testing to provide our members with faster answers. This includes cardiac panels, respiratory panels, GI panels, and more.     Advanced Imaging   Our centers are equipped with MRI, CT Scan, X-Ray, EKG, and mobile Ultrasound. Available to members to streamline care and get an expedited diagnosis, all under one roof.

For additional fees, you have access to advanced imaging (MRI/CT/X-Ray/Ultrasound), house calls, advanced medical procedures, vitamin infusions, advanced diagnostic testing, EKG and vaccinations not included in membership.

Our center-level care comes directly to you with our House Calls service — we can perform everything from urgent to emergency care in the comfort of your home.

Our at-home services include blood work, IV infusions, stitches, Covid-19 testing & care as well as in-home imaging including X-rays and ultrasounds.

House calls run typically between $500 and $1,500 in New York, Connecticut, New Jersey, Los Angeles, San Francisco, the Hamptons, and South Florida (Palm Beach/Broward). However, the cost may increase depending on your location. Medical services done during a house call are not included in the fee.

Sollis is an out-of-network provider. However, there are exceptions, including advanced imaging (during normal work hours), advanced blood work, and Covid-19 testing. If you have out-of-network benefits, Sollis will submit a claim on your behalf. We keep all insurance information on file for our members to pass along to the appropriate partner.

We don’t replace your existing Primary Care Physician or Concierge GP. We work closely with them and keep them in the loop the entire time, ensuring that your care is comprehensive and coordinated. Every time you come into Sollis, we follow up with your PCP to provide an entire overview of your visit with our recommended next steps.  

We can arrange expedited appointments with top specialists, from cardiology to dermatology to psychiatry. Sometimes it can takes weeks or months to secure an appointment with a renowned specialist, but our Care Team continues to build relationships to ensure our members get expedited access. 

If you need to be hospitalized, we can advocate on your behalf. This includes helping you arrange private ambulance transport, direct admission, and VIP services. Sollis is not affiliated with any hospitals, but we continue to have strong relationships with the leading hospitals in New York, Los Angeles, San Francisco, Palm Beach and Miami. If hospitalization is needed, our team is going to advocate to get you more streamlined and immediate care once you’re in the hospital.  

Routine blood work is included in your membership plan. This includes venipuncture, CBC, PT/INR, CMP, BMP + (BMP, LDH, Mag), Lipid Panel, Lipid Panel (+ Amylase), UA, Microalbumin (UA), Creatinine (UA), and Urine Hcg. If advanced labs are required, we can assist with the blood draw and send your insurance information along, and our lab partner will directly bill your insurance company. For any outstanding charges, our lab partners may bill you directly.

Our comprehensive house call service is available in New York, Connecticut, New Jersey, Los Angeles County, the Hamptons, and Palm Beach.

Sollis is staffed with some of the best emergency medicine providers in New York, Los Angeles, San Francico and Palm Beach. They are board-certified experts with decades of experience at renowned hospitals like Mount Sinai and Cedars Sinai.    Meet our expert medical team here.
Generally, as per the national average, it can take 25 days to see a specialist. Sollis can get you in between 0-5 days, depending on the urgency.

5 hours. At Sollis we offer unlimited appointments with little to no wait time.

We don’t replace your existing Primary Care Physician or Concierge GP. We work closely with them and keep them in the loop the entire time, ensuring that your care is comprehensive and coordinated. Every time you come into Sollis, we follow up with your PCP to provide an entire overview of your visit with our recommended next steps.
No, if you do not have a Primary Care Physician you regularly see, Sollis can refer one to you within your preferred qualifications, location, and insurance provider.

Sollis is an on-demand, 24/7, 365 medical concierge service that works in partnership with your PCP and many other specialists and concierge providers for after hours or urgent and emergency care needs. Sollis treats 95% of what a traditional ER sees and can handle everyday concerns to true medical emergencies.

We’re still there for you! We provide 24/7 telemedicine to our members via phone, text and video chat—no matter where you are. We can also help you find the best doctors, hospitals and specialists near your location. 
Yes. (Except for narcotics). As a courtesy, we can offer a one-time prescription fulfillment service to you per medication. For recurring refills, your Primary Care Physician or Specialist will need to fill these prescriptions. Our medical team will reach out on your behalf to obtain the prescription and send it to the pharmacy to be filled.
This depends on the medication and laws of the state you’re traveling to. You can get a prescription filled in a state different to the one in which it was originally written. However, controlled substance prescriptions have more stringent laws in certain states. Ideally, check this before you travel.
Unlike urgent care clinics, Sollis’ facilities feature 24/7 on-site advanced diagnostic imaging as well as concierge services including care navigation and patient advocacy. In addition, care doesn’t just stop after a visit to one of our centers. We remain available to you via around-the-clock telemedicine and offer house calls when you are unable to leave your home. 
Here is the full list of what we treat.
No. Call 911. Sollis can handle 90% of what usually gets handled at a typical ER, but we can’t do things like blood transfusions, nor do we have a cath lab. In the event you need to go to the ER, we will advocate on your behalf and help you navigate it.

Insurance

If you have out-of-network benefits, Sollis can submit your Billing Summary on your behalf and, depending on your health plan, you will be reimbursed directly by your insurance company. Payment from the health insurance company is not guaranteed for their out-of-pocket expenses. We will not submit to your in-network insurance provider.
It depends on your insurance eligibility and your out-of-network insurance plan. We will not submit any medical procedures at Sollis to your in-network insurance provider. If you have out-of-network benefits, Sollis will submit a claim on your behalf.  
Sollis will submit a claim on your behalf, but all reimbursements will be paid directly to you by your insurance company.
We have opted out of Medicare and Sollis cannot submit claims to Medicare. However, if you need advanced imaging (MRI, CT, Ultrasound), we do work with a radiology partner that accepts Medicare during their normal business hours (Monday through Friday, 8:00 am – 4:00 pm). In those cases. For routine studies, we need a minimum of one week notice to schedule your appointment, prior authorization is not needed in an emergency situation. For possible reimbursement, our Billing Department can provide you with a Billing Summary of your visit required by Medicare to submit on your own behalf.
Sollis is an out-of-network provider. However, if you need advanced imaging (MRI, CT, Ultrasound), we do work with a radiology partner that accepts Medicaid during their normal business hours (Monday through Friday, 8:00 am – 4:00 pm). In those cases, for routine studies, we need a minimum of one week notice to schedule your appointment, prior authorization is needed for all advanced imaging studies.

Sollis will provide members with a billing summary they are able to submit on their own behalf. Sollis cannot guarantee members will receive reimbursement.

Yes, but they will need to provide an alternative credit card because FSA and HSA cards do not always guarantee payment.

In specific markets, advanced imaging (MRI, CT Scan, Ultrasound) performed during the normal work week (Monday thru Friday, 8AM to 4PM) with notice can be performed in-network with your insurance provider. If you need advanced imaging, after normal business hours and on weekends, the patient is responsible for paying the out-of-pocket fee. Typical imaging fees range from $280 to $4,500. If you have out-of-network benefits, Sollis can submit your Billing Summary for possible reimbursement.

No. You will be responsible for the out-of-pocket cost for your X-Ray. X-Rays can range from $75 to $280. Sollis cannot submit X-Ray claims to your out-of-network insurance provider.

Although a seasonal influenza, hepatitis b, prevnar 20, Tdap, and Shingrix vaccines are included in your membership plan, any additional vaccinations require an additional fee. If you have out-of-network benefits, Sollis will submit a claim on your behalf. We keep all insurance information on file for our members to pass along to the appropriate partner.

Routine blood work is included in your membership plan. This includes venipuncture, CBC, PT/INR, CMP, BMP + (BMP, LDH, Mag), Lipid Panel, Lipid Panel (+ Amylase), UA, Microalbumin (UA), Creatinine (UA), and Urine Hcg. If advanced lab work is required, our team will send your insurance information along, and our lab partner will directly bill your insurance company. For any outstanding charges, our lab partners may bill you directly.

Corporate Services

Yes! Our goal is the same as yours: keep your team healthy, safe, happy and more productive. We can tailor programs to the specific needs of your business, from the C-suite executives to the entire company. We humanize medicine by advocating for our members during difficult medical events and everything that follows, whether it’s connecting them with leading specialists and hospitals or helping them navigate a complex process. When urgent situations arise, the first call can come to our team, so you and your employees don’t have to worry.
Yes! We can work with you to provide a bespoke program so your organization and employees can safely return to work. Our team has worked closely with leaders in Pulmonology to develop best practices for care to drive superior outcomes. We have identified best-in-class testing for Covid-19 and its antibodies, with the ability to deliver rapid turnaround times. We offer a combination of highly-accurate PCR testing (with results in 24-48 hours), medical care and tracking tools to support your staff.