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Concierge Medicine

What is Concierge Medicine & Why You Need It

What is concierge medicine?

Concierge medicine is a private, membership-based approach to medicine that allows its practitioners to limit their patient base and bring a human touch back to medicine.

Why do we need concierge medicine?
The pandemic has proven it: the American healthcare system is broken. The system is rife with outdated misunderstandings and gross negligence. It can take weeks to get an appointment, after which you spend an unnerving amount of time in the waiting room and then to be seen by a doctor, who often only has a few minutes to actually spend with you. What’s more, there’s very little transparency when it comes to medical services and their associated fees. Patients are terrified about the bills that may come after any doctor or emergency room visit as there can be so many surprise fees and hidden charges, regardless of your insurance coverage.

Here are several reasons why concierge medicine could be right for you:

Concierge medicine means, the doctor waits for you

Traditional healthcare has you wait endlessly – in uncomfortable waiting rooms, for the doctor to call you back, for your results to come in, as well as for appointments and referrals. Patients will often endure an endless and exhausting cycle of appointments and phone calls. From one stack of outdated magazines to another; from “please hold” to “please hold” to “please hold” again.
The average wait time at an urgent care is 60 minutes, and at a hospital ER it’s up to six hours. With concierge medicine, patients typically don’t wait at all — not even five minutes. A concierge medicine practice like Sollis Health is there for you 24/7 — with no wait, and no appointment needed. The doctors work around your schedule and see you immediately. They always deliver test results right away from their on-site labs, and can even get you in to see the best specialists in days — sometimes even minutes.

Concierge medicine means access to care wherever, whenever

You never know when you’ll need a doctor — illnesses and injuries don’t wait for office hours and neither should you. That’s why concierge medicine doctors are available 24 hours a day, seven days a week, even on holidays. If you wake up feeling unwell, immediate support is just a call away. If you need a prescription refill before you go on a trip, a concierge medicine doctor can arrange it immediately. Should you experience an emergency while traveling, a concierge medicine practice can help find you the closest and best care anywhere in the world.

Concierge medicine means, personalization

Concierge medicine practices consciously limit their membership capacity, enabling them to establish closer doctor-patient bonds. This provides each patient with exceptional personalized service, beginning with longer visits that allow for a close study of past and current medical issues, and tailored 360 degree prognosis for a healthy lifestyle. Concierge doctors take the time to truly listen, to explain every test, process and option for treatment. And then they follow up to check in on you proactively instead of waiting for your next call.

Concierge medicine also means cost transparency

Unlike a traditional doctor’s office or hospital, where you typically have no clarity on what you will be billed for until long after you’ve left, concierge medicine practices typically offer unlimited visits for an annual fee. Any services not included in the annual fee are then outlined in a services menu. This transparency allows patients to plan for their treatments in advance with peace of mind and no surprises.

There’s never been a more present need for concierge medicine than right now, and it’s a trend that is here to stay. Americans are moving away from the traditional healthcare system, seeking out a private, more personalised and patient-centric approach. An approach that delivers what the traditional healthcare system fails to — immediacy and advocacy.

If you are looking for a medical concierge center, consider Sollis Health.

The only service of its kind, Sollis Health is a members-only concierge medical service with state-of-the-art centers in New York, Los Angeles, the Hamptons, Miami and soon Palm Beach. Staffed with ER physicians and featuring an on-site lab and advanced radiology equipment, Sollis makes medical care seamless. Its concierge services include house calls, virtual visits, specialist access, travel medicine, care coordination and patient advocacy. Whether it’s an emergency, a simple complaint, or anything in between, you can have the peace of mind that we’re there for you 24/7 – 365, with no appointment and no wait.

See also:
How to choose the right concierge healthcare provider for you


You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days a year. We will already have your medical history on file, and we’ll know exactly who you are when you walk in the door.

Quality of Care

We ensure the best possible medical experience, avoiding long ER wait times without compromising on quality. Our members have access to an excellent staff and hand-picked network of the city’s best specialists, and our state-of-the-art facility is equipped with the most advanced imaging technology in the world, including MRI, CAT and X-ray scans.


We will work closely with your existing physician to understand your health needs from the moment you sign up, and your doctor will be informed and involved when urgent situations arise.


Membership is limited and by referral only to ensure that every patient gets the quality of care they deserve in a quiet, comfortable environment.

Dr. Bernard Kruger, MD - Founder

Board Certified in Oncology and Internal Medicine, Dr. Kruger has been serving the needs of his patients for over thirty years from his office on the Upper East Side. As one of the pioneers of concierge medicine, Dr. Kruger is tireless in his attention to the needs of his individual patients.

Dr. Douglas Kaiden, MD - Medical Director

Board certified in emergency medicine, Dr. Kaiden has practiced since 1995 in the best ERs in New York, including Beth Israel, Mount Sinai, St. Vincent’s & NY Presbyterian / Cornell.  He has run a network of urgent care centers in the city and was Supervising Medical Physician for the US Open.  Dr. Kaiden studied at Cornell and Albert Einstein, with a residency at St. Luke’s / Roosevelt.

What We Treat: Above the Shoulders

• Allergies
• Dental pain, infection or injury
• Ear infections
• Epistaxis (nosebleeds)
• Eye infections and eye injuries
• Foreign bodies
• Headaches and migraines
• Neck pain
• Mild concussions or sports related injuries • Mononucleosis (mono)
• Rashes
• Sinus infections
• Sore throat
• Tooth pain

What We Treat: In the Belly

• Abdominal pain
• Acid reflux
• Bladder infection • Constipation
• Diarrhea
• Food poisoning
• Heartburn
• Kidney stones
• Stomach flu
• Vomiting

What We Treat: In the Chest Area

• Asthma
• Bronchitis
• Chest injuries • Colds
• Pneumonia

What We Treat: The Body in General

• Bites and stings
• Broken bones
• Burns
• Cuts, scrapes and bruises
• Dehydration
• Flu
• Female complaints
• Hemorrhoids,
• Muscle tears, aches or cramps
• Rashes and skin allergies
• Sexual concerns
• Skin infections (MRSA)
• Skin punctures or laceration
• Sprains, strains and dislocations
• Sunburn
• Urinary issues